About Vision.
Vision Insurance Brokers was established in 2000 with only 3 staff members at the time.
Who We Are
Over the years, our brokerage has grown to be an award winning organization with over 30 employees. Vision Insurance Brokers offices are located in the beautiful Tyger Waterfront in Bellville. Over time many things have changed, but our success recipe remained the same; we believe that our business is one of relations of which professional expert advice is the cornerstone. This is backed by experienced well trained staff and the utilization of the most modern technological systems available.
We firmly believe in the following saying:
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” – Mahatma Gandhi
Our Team
Vision Short Term Insurance
Vision Risk and Investment Consultants
Ask An Expert
Our Philosophy
Our winning recipe consists of the following essential client rules:
- Customer service is not a department
- You win clients one at a time and lose them a thousand at a time
- Great service follows the law of gravity
- Don’t get bored with the basics
- Ask yourself, “What would Mom do?”
- Be an ecologist
- Look sharp
- Always act like a professional
- Hire the best cast
- Be your own Shakespeare
- Become an expert at creating experts
- Rehearse, rehearse and rehearse
- Expect more to get more
- Treat clients the way you would treat your loved ones
- Be like a bee
- Know the truth, the whole truth, and nothing but the truth
- Listen up
- Be a copy cat
- Fish where the fisherman ain’t
- Be a wordsmith – language matters
- Make yourself available
- Always be the giving one
- If they say they want horses, give them a motorcar
- Don’t just make promises, make guarantees
- Treat every client like a regular
- Serve to win
- Make ASAP your standard deadline
- Know the difference between needs and wants
- Have a geek on your team
- Be relentless about details
- Be reliable
- Don’t give the responsibility without the authority
- Never, ever argue with a client
- Never say no – except “No problem”
- Be flexible
- Apologize like you really mean it
- Surprise them with something extra
- Keep doing it better
- Don’t try too hard
Professional Indemnity
CMS Certificate
Vision Short Term Insurance Certificate
Vision RIC Certificate
Vision Private Wealth Certificate
Vision Insurance Brokers PAIA Manual
Vision Risk and Investment Consultants PAIA Manual
Request for Access to Record
Outcome of Request and of Fees Payable
Our Partners
Vision Brokers has partnered with South Africa’s best Short Term Insurance, Private Wealth and Investment Providers & Underwriters.
